I. Why does CBT gather personal information?
CBT gathers personal information in order to provide the top-of-the-line support you've come to expect from us. As with most transactions, personal information is required in order to set up your account and complete your purchase. But it also helps us provide the product and support information we believe is of greatest interest to you.
II. What information does CBT collect and how is it used?
There are a variety of situations in which CBT may collect personal information, such as when you register as a customer; place orders on our website; or when you're working with a CBT service representative. In each of those situations, CBT only collects the personal information required to meet your needs. Depending on the circumstances, we may ask for your name, company name, Internet domain name, industry, IP address, billing or shipping address, credit card information, email address, fax number, phone number, or other pertinent information.
CBT uses your information to better understand your needs, provide you with the services you have requested, and with a view to provide you with better service. We may use your information to help you complete a transaction, (including fulfillment of orders and promotional offers), to communicate back to you, to inform you of and update you on services and benefits, and to manage and renew your subscription(s). Credit card numbers are used only for payment processing, maintenance of your subscription, and fraud protection and are not used for other purposes without your permission. CBT will keep your personal information for as long as you are a registered subscriber or user of our product(s) and thereafter, for no longer than is reasonably necessary for internal reporting and reconciliation purposes and to provide you with any feedback or information that you might request or require.
With the consent of our customers, CBT posts customer testimonials on our website, which may contain personally identifiable information, such as the customer's name. If at any time you wish to remove your personal information from a CBT website testimonial, please contact customer service.
III. Does CBT disclose personal information?
CBT will not sell, trade or share your information with any individual or entity. We respect your privacy and will do everything within our power to protect you and your personal information. No phone calls, junk emails or unwanted contact will result from your interactions with CBT.
IV. How does CBT secure personal information?
CBT uses state-of-the-art security technology to protect our customer data. Access to customer information is restricted to authorized personnel only. Our website is regularly tested for security vulnerabilities to ensure all collected information is secure from unauthorized viewing. Personal customer information is protected in transit via HTTPS and SSL security. Credit card information is transmitted with multiple layers of security, including encryption in storage and SSL in transit. For more information, please review the section on disclosure of information above.
V. Does CBT keep track of website visitor data?
Like many other companies, CBT uses "cookies" to remember user preferences and maximize performance of our website and services. Additionally, cookies help us to identify returning users so, for example, we don't need to ask them to enter their email and password on every visit. Any personal information we collect with cookies is not shared with any outside parties.
Please note the information gathered by cookies is necessary to provide certain subscription services. We cannot provide those services to users who do not give their consent to the data processing carried out through cookies or whose browsers are set to reject all cookies.
VI. Does CBT comply with the Children's Online Privacy Protection Act?
Yes. CBT complies with all the regulations of the Children's Online Privacy Protection Act of the United States of America. CBT does not knowingly collect personal information from children under the age of 13. If we learn we have collected personal information on a child under the age of 13, we will delete that data from our systems.
We may update this policy at any time by posting additions or modifications on this web page. If at any point we decide to use personally identifiable information in a manner materially different from that stated at the time it was collected, we will notify users by email or via a prominent notice on our website and where necessary we will seek the prior consent of our users.